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Frequently Asked Questions

I hope you will find the answer to your question among these. If not, you can ask me at the bottom of the page.

Order & Customization

How to place a customized order ?

You have a form in the "Order" section that allows you to describe your project. subsequently, I will contact you to discuss the project with you and then be able to realize it as much as possible like you imagine. You have here the details of all the order conditions.

What types of creations can I customize ?

You have many examples of creations I have made in my portfolio but I like to learn and test new techniques, you can propose anything and I will tell you if I think I am capable of realizing it!

What lead time should I expect ?

It will depend on several factors such as the size of the project, my availability, the difficulty of the project compared to my capabilities, etc. You should also account for an average of one week if you want to be delivered. Anyway, we will discuss this when we talk about your project.

How does the payment process work ?

It will depend on where you are located:
• If you are in France, we can make the transaction with Leboncoin, or by bank transfer.
• If you are in Switzerland, we can use Twint or by bank transfer.
• If you are elsewhere in Europe, Vinted might be useful or again by bank transfer.
• If you are located elsewhere in the world, it will be by bank transfer in Swiss francs or euros.
• And if the transaction is made face to face without delivery, it is possible to pay in cash, in Swiss francs or euros.

Can I request a modification after the validation ?

We will stay connected so this should be possible, within the limits of what is feasible. It's possible that this could extend the timeline, if I have already completed the part you want to modify, it might not be possible and we would need the new approach to also align with my capabilities.

Do you offer rush orders ?

Generally not, you should plan for a minimum of 1 week for a small project + 1 week with delivery.

How can I track the progress of my order ?

We will stay in contact! However, avoid sending me messages every day, I will write to you at each important step and if I need you to validate something!

Shipping and Returns

What are the available shipping methods ?

It will depend on where you are located, but generally speaking, postal services or pickup points. A direct delivery is possible, but only in a few defined locations. We can choose a location that works for both of us.
Attention, in all cases, the delivery will be at your expense, if I also have to travel. (See the rates page)

Do you ship internationally ?

Yes, but we will need to agree on the shipping terms.

What are the delivery timeframes ?

You should plan for at least a week, although the duration may vary depending on the distance.

How does the package tracking work ?

The tracking number will be shared with you as soon as the order is shipped, so you can check it at any time on the carrier's website.

What to do if my package arrives damaged ?

I will try to protect the items as much as possible from shocks, but the longer the delivery is over a distance, the greater the risks. Please note that no refund or compensation will be accepted.

Do you accept returns or exchanges ?

No, each step will be validated together so no returns or exchanges will be possible.

Is it possible to cancel during the creation process ?

As long as the creation has not been started, it is possible. You should know that after the project validation and before I start the realization, a deposit will be requested for security reasons, but it is always possible to cancel during the creation process.

Materials & Techniques

Are your creations made by hand ?

Yes, as many elements as possible are made by hand.

Are your creations suitable for children ?

I will make sure this is the case if requested, although small parts may still be present on the creations.

Do you use ecological or recycled materials ?

Yes, as much as possible!

Are your creations durable over time ?

I make sure they are as durable as possible, but you should still follow the care instructions that will be included with the order.

Gifts & Occasions

Can I order for a birthday, wedding or birth ?

Yes, of course! But please make sure to order well in advance.

Do you offer gift cards ?

I don't offer gift cards per se, but it would be possible to pay for a project on behalf of someone else or to give me an amount that will be deducted from their order.

Can a personalized message be added ?

Yes, of course! Just let me know the details!

Do you offer gift wrapping ?

Yes, just let me know!

Website and navigation

Who is behind Cass'Créas ?

My name is Cassandra and I have been creating as a hobby for a very long time. You will find more information about me on my presentation page.

How can I access the English version of the site ?

You just need to click on the small English flag (Drapeau anglais) at the top of each page of the French site, the same applies to return to the French site from the English version (French flag)

Where can I find the prices ?

On a dedicated page in the "Orders" section : here !

How can I contact you easily ?

You can write to me by email or on my Instagram, the links are at the bottom of each page : Mail logo Instagram logo

Where can I find the latest updates ?

A dedicated section is reserved on the homepage for ongoing creations : News. Moreover, the most recent creations are placed at the top of the portfolio page. You can also simply subscribe to my Instagram (Instagram logo).

How can I subscribe to the news ?

By subscribing to my Instagram !

Poser une question

Thank you for your message!
I'll answer to you as soon as possible.


Order & Customization

How to place a customized order ?

You have a form in the "Order" section that allows you to describe your project. Later, I will contact you to discuss the project with you and then be able to realize it as much as possible like you imagine. You can find here the details of all order conditions.

What types of creations can I customize ?

You have many examples of creations I have made in my portfolio but I like to learn and test new techniques, you can propose anything to me and I will tell you if I think I am capable of realizing it!

What timeline should I expect ?

It will depend on several factors like the size of the project, my availability, the difficulty of the project compared to my capabilities, etc. You should also account for an average of one week if you want to be delivered. Anyway, we will discuss this when talking about your project.

How does the payment process work ?

It will depend on where you are located:
• If you are in France, we can make the transaction with Leboncoin, or by bank transfer.
• If you are in Switzerland, we can use twint or by bank transfer.
• If you are elsewhere in Europe, Vinted might be useful or again by bank transfer.
• If you are located elsewhere in the world, it will be by bank transfer in Swiss francs or euros.
• And if the transaction is made face to face without delivery, it is possible to pay in cash, in Swiss francs or in euros.

Can I request a modification after the validation ?

We will remain in contact so this should be possible, within the limits of what is feasible. It's possible that this could extend the timeline, if I have already completed the part you want to modify, it may not be possible and the new way of doing things must also align with my capabilities.

Do you offer urgent orders ?

Generally not, you should plan for a minimum of 1 week for a small project + 1 week with delivery.

How can I track the progress of my order ?

We will stay in contact! However, avoid sending me messages every day, I will write to you at each important step and if I need you to validate something!



Shipping and Returns

What are the available shipping methods ?

It will depend on where you are located, but generally, the postal service or pickup points. A handover is possible, but only in a few defined locations. We can choose together a location that suits us both.
Attention, in all cases, the delivery will be at your expense, if I have to travel as well. (See the prices page)

Do you ship internationally ?

Yes, but we will need to agree on the shipping terms.

What are the delivery timelines ?

You should plan for at least a week, although the duration may vary depending on the distance.

How does the package tracking work ?

The tracking number will be shared with you as soon as the order is shipped, and you will be able to check it at any time on the carrier's website.

What to do if my package arrives damaged ?

I will try to protect the items as much as possible from shocks, but the longer the delivery is over a distance, the greater the risks are. You should know that no refund or compensation will be accepted.

Do you accept returns or exchanges ?

No, each step will be validated together, so no returns or exchanges will be possible.

Is it possible to cancel during the creation process ?

As long as the creation has not been started, it is possible. You should know that after the project validation and before I start the realization, a deposit will be requested for security reasons, but it is always possible to cancel during the creation process.



Materials & Techniques

Are your creations made by hand ?

Yes, as many elements as possible are made by hand.

Are your creations suitable for children ?

I will make sure they are if that's requested, although small parts may be included in the creations.

Do you use eco-friendly or recycled materials ?

Yes, as much as possible!

Are your creations durable over time ?

I try to make them as durable as possible, but you should follow the care instructions that will be included with the order.



Gifts & Occasions

Can I order for a birthday, wedding or birth ?

Yes, of course! But please make sure to place your order well in advance.

Do you offer gift cards ?

I don't offer gift cards per se, but it would be possible to pay for the project on behalf of someone else or to give me an amount that will be deducted.

Can a personalized message be added ?

Yes, of course, just let me know the details!

Do you offer gift wrapping ?

Yes, just ask for it!



Site and navigation

Who is behind Cass'Créas ?

My name is Cassandra and I create for my leisure since a very long time. You will find more information about me on my presentation page.

How to access the English version of the site ?

You just need to click on the small English flag (English flag) at the top of each page of the French site, same thing to go back to the French site from the English version (French flag)

Where to find the prices ?

On a dedicated page in the "Orders" section : here !

How to contact me easily ?

You can write to me by email or on my Instagram, the links are at the bottom of each page : Mail logo Instagram logo

Where to see the latest updates ?

A dedicated section is reserved on the home page for ongoing creations : News. Moreover, the most recent creations are placed at the top of the portfolio page. You can also simply subscribe to my Instagram (Instagram logo).

How to subscribe to the newsletters ?

By subscribing to my Instagram !